You'll first need to determine if you have an activated ad grant or not. This can be best confirmed on your Google for Nonprofits product page.
Step 1: Finding Your Customer ID#
Log-on to Google for Nonprofits using an admin email address associated with your organization's account. Once signed in, you should be on the products page of your account. The second Google for Nonprofits product, titled Google Ad Grants, will note your ad grant's status. If your grant status says approved, it will list a 10-digit Customer ID# unique to your ad grant account. You can submit your Customer ID# on your ad grant dashboard, or email it to firstname.lastname@example.org. Once your CID# has been relayed to PWI, proceed to Step 2. If there is no Customer ID# listed, proceed to Step 3 instead.
Step 2: Granting PWI Access
Once your Customer ID# has been relayed to PWI, we will extend a request for access from our managing account within 24 business hours. This request can be accepted two different ways:
- An email from Google will be sent to the ad grant account admins, containing a request for access from PWI and outlining steps that need to be accepted (*there are two buttons that need to be accepted)
- Via Google Ads directly; log-on using an admin email address associated with your organization's grant account, and make sure the account number listed is the same as the account number on your Google for Nonprofits product page. Click on 'Tools & Settings' --> Select 'Access and security' under Setup --> Click on the 'Managers' tab in the upper left hand corner --> Accept
Step 3: Granting PWI Access to Google for Nonprofits
If you do not yet have an activated ad grant, PWI will take care of this for you. In order for us to submit the grant activation form, we will first need temporary access to your organization's Google for Nonprofits account.
In the Google for Nonprofits navigation bar under your organization's name, click on the 'Administrators' tab.
Click on the blue 'Add administrator' button. Add email@example.com, Name: PWI, as a temporary administrator. Once we've activated your grant, our administrative access will be removed.
If you have any difficulties in achieving these steps, please contact our Nonprofit Coordinator Team at firstname.lastname@example.org.