If you are utilizing Authorize.NET to process donations on your PWI profile and notice donations are failing to process or registering as 0$ for all increments, PWI's IP could have been accidentally added to the 'block-list' (see screenshot).
Steps to get here:
- First, test your payment gateway to make sure the credentials are valid; if your credentials are valid and there are still issues, proceed with the next steps
- Login to your Authorize.NET portal
- View the "home" page.
- From the left menu, under the "Tools" heading - choose "Fraud Detection Suite"
- Then, from the bottom of the page, select “IP Address Blocking” and ensure "18.104.22.168" is not in that list.
If this too does not solve your issues, please reach out to a Nonprofit Coordinator via the 'Help' button found in the lower right-hand corner on our website. Thanks!