Yes, we do! We offer a full refund to organizations whom are deemed ineligible for the Google Ad Grant.
We do not offer a refund for extenuating circumstances until we have exhausted all efforts. Extenuating circumstances include (but are not limited to) the discovery of a prior Google for Nonprofits account, denied application due to the improper format of a 501c3 letter, and/or reactivation requirements for a suspended/deactivated account. Google allows for only one Google for Nonprofits account and one Google Ads ad grant account per organization, so PWI will work with you through any unique circumstances. Please reach out to firstname.lastname@example.org with any additional questions.